Lume Commercial Pty Ltd (referred to as we, us, our or Lume Commercial) respects the privacy of our clients, tenants, service providers and other individuals we deal with. We strive to comply with the Australian Privacy Principles (APPs) outlined in the Privacy Act 1988 (Cth). This Privacy Policy explains how we collect, use, disclose, and store personal information.

This Privacy Policy includes:

• How and why Lume Commercial collects personal information

• Whether your personal information will be shared

• How personal information is stored

• Your rights to access and correct your information

• Online collection of information

• How to contact us about privacy concerns

1. How and Why We Collect Personal Information

We collect personal information to provide property management services and operate our business effectively.

Clients and Tenants

We may collect personal information directly from our clients or their representatives for the purposes of managing commercial properties, fulfilling contractual obligations, and complying with applicable laws (e.g., leasing and financial regulations). This may include names, contact details, dates of birth, identification documents, and bank account information.

Suppliers and Contractors

We collect limited personal information (such as contact names, phone numbers and emails) to maintain business relationships and coordinate services.

Website and Enquiries

We may collect personal information submitted through our website or email enquiries (e.g., names, phone numbers, and messages). This is used solely to respond to your enquiry and facilitate communication.

We only use personal information for the purpose for which it was collected or for a related purpose that you would reasonably expect. We may also use your information to notify you about services or updates, but you can opt out at any time.

We do not collect sensitive or health information unless required or permitted by law. Any unsolicited personal information received will be assessed and securely destroyed or de-identified if not lawfully required.

2. Disclosure of Personal Information

We do not sell, rent, or trade personal information.

We may share personal information with trusted third-party service providers who support our operations (such as property software providers, accounting systems, and maintenance contractors). When we do so, we take reasonable steps to ensure those third parties:

• Handle your information in compliance with the APPs

• Only use your information to perform services on our behalf

We may also disclose personal information:

• With your consent

• As required by law

• To your authorised representative

We do not routinely disclose personal information overseas. If overseas disclosure is required, we will comply with applicable legal safeguards.

3. Data Storage and Security

We take all reasonable steps to keep your personal information secure. This includes physical, electronic and administrative safeguards to protect it from misuse, interference, loss, unauthorised access or modification.

Only authorised staff have access to personal information, and our systems are protected through secure technology and processes. If a data breach occurs that is likely to cause serious harm, we will comply with the Notifiable Data Breaches Scheme and inform both the affected individuals and the Office of the Australian Information Commissioner (OAIC).

4. Access and Correction

You have the right to access and request correction of the personal information we hold about you.

To make a request, please contact us in writing at the address below. We may ask for identification and charge a reasonable fee for access if necessary. We aim to respond within a reasonable timeframe.

5. Online Collection and Cookies

Our website may collect limited information such as domain names, IP addresses, and browsing behaviour using cookies and analytics tools. This data helps us improve the website and user experience but does not personally identify individuals.

You may disable cookies through your browser settings. However, doing so may affect the functionality of the website.

Our website may contain links to third-party sites. We are not responsible for the privacy practices of other websites, and recommend reviewing their policies separately.

6. Contact Us

We may update this Privacy Policy from time to time. The current version will always be available on our website or upon request.

If you have a privacy-related enquiry or wish to lodge a complaint, please contact:

Privacy Officer
Lume Commercial Pty Ltd
enquiry@lumecommercial.com.au

We will acknowledge and respond to all complaints within 30 days.

For further information on privacy rights, visit the OAIC website at www.oaic.gov.au.